Contact Information

Select a tab below to get the contact information you need.

Health insurance

Need help filing a claim, finding out how something is covered, or have questions about a bill from a provider? Call FIC at 800.707.8802

Life and disability insurance

Questions about your coverage? Freelancers Union Member Services can help.
membership@freelancersunion.org or 800.856.9981

Dental insurance

Need information on your plan and what is covered? Contact Guardian Insurance Company.
PPO: 800.541.7846
MDG in New Jersey and New York: 888.618.2016
MDG in Florida: 866.494.4542
MDG in California and Texas: 800.273.3330
HMO in Illinois and Michigan: 866.494.4542

Monthly bills and payment

Have a question about your bill or a payment you've made?
benefits@freelancersunion.org or 800.856.9981

Enrollment and administration

Need to add someone to a plan or confirm your coverage?
benefits@freelancersunion.org or 800.856.9981

Don't forget: For quick reference, customer service phone numbers are listed on your insurance ID card.

Getting started

Member Services can answer your membership or eligibility questions.
membership@freelancersunion.org or 800.856.9981

Looking for information about health insurance with Freelancers Insurance Company?

Go to www.freelancersinsuranceco.com or call 800.707.8802.

General inquiries

Contact our Member Services Team.
membership@freelancersunion.org or 800.856.9981

Retirement plan

Getting started?
Contact our Member Services Team.
membership@freelancersunion.org

Already enrolled?

Milliman, Inc. administers the 401(k) and answers retirement plan questions.
funteam@milliman.com

Events

Have questions about our events and how you can take part?
events@freelancersunion.org

 

Don't know who you need to talk to?
Call Member Services at 800.856.9981 and choose option 2. We'll help you navigate the system.

Have a problem you can't get resolved?
The Problem Resolution Team is here to help.

  • If you don't know where to turn or what to do to get your problem solved, we'll point you in the right direction.
  • If you've got a complicated issue, we'll stick with you through the process of resolving it.
  • If you have a complaint about customer service or your coverage, we'll investigate the issue and use your feedback to make improvements.

Contact us with the following information:

  1. Which insurance you are having difficulty with (i.e. health, dental);
  2. When you contacted your insurance company (FIC or Guardian);
  3. What we can help you with; and
  4. How your insurance company's customer service didn't meet your needs (if applicable).

Email us at complaints@freelancersunion.org, and we'll get in touch to work on your case. The Problem Resolution Team investigates all cases thoroughly, so for immediate assistance make sure to contact the insurance company first.

Privacy of your information
We want to keep your personal information safe. To make sure we're compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), we cannot speak to third parties–including family members, doctors, or employers–about a member without receiving written permission from the member to do so. If you allow us to speak with someone else about your membership or insurance billing, send us a letter with your name, member ID, the name of the third party, and your signature to:

membership@freelancersunion.org (.pdf or .tiff attachments only)
Fax: 718.228.9580
Mail to:
Member Services
Freelancers Union
20 Jay Street, Suite 700
Brooklyn, NY 11201

Our mission

Freelancers Union promotes the interests of independent workers through advocacy, education, and services.

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